Mayflower Sales is open Monday through Friday from 8AM to 5PM ESt. Orders placed before 3PM EST can ship the same day.
Mayflower Sales Co is open from 7:30AM-4PM (EST) for Pickup. 7:30AM-5PM for phone sales. Orders placed before 2:30PM EST can ship the same day.
Orders ship within the contiguous United States via standard UPS or Fedex Ground; you can tell us your preference when you call, including next-day, two-day and three-day services Charges for premium delivery services will be added to your order.. We normally use UPS ground services to Alaska and Canada. Shipments of stock product to locations within the New York metropolitan area over $300 will be shipped prepaid. Destinations outside of this area, east of the Mississippi river and over $500 will ship prepaid, and orders for destinations west of the Mississippi river and over $700 will be shipped prepaid. Safes and some heavy, larger and oversized items have no freight allowance.
For Alaska, Hawaii, Canada, the US Virgin Islands and Puerto Rico – your order can ship by available services from UPS and freight charges will be added. Overseas orders ship by UPS International and charges will be added to your order.
Duty, taxes & other fees for international orders are the responsibility of the recipient.
Freight free minimum order is $750.00 Shipping from Mayflower within the contiguous United States via standard UPS or Fedex Ground.
For Alaska, Hawaii, Canada, the US Virgin Islands and Puerto Rico – your order can ship by available services from UPS or Fedex and the freight charges will be added to your order. Duty, taxes & other fees for international orders are the responsibility of the customer.
Mayflower Sales’ payment terms are NET 30 days. A 1.5% per-month late charge is added to any balance past due. We accept Visa, Mastercard, Discover and American Express for payment.
Mayflower Sales Payment Terms are Net 30 days only. I you would like an open account please fill out our credit application that you can download on t his site.
We accept all major credit cards and you can also pay your invoice on this website via EFT.
We readily solicit your special orders. Delivery of special orders is based on the product normal lead time which varies based on the manufacturer and series, but we strive to provide the best delivery time possible.
No cancellations or returns can be accepted on special orders. If there is a defect or shipping error by a factory, we will accept its return for credit or replacement at the manufacturer’s option.
Special orders must be paid in advance, except for customers with up-to-date open account status. Our normal freight policy may apply to some special orders. Consult with your sales associate when placing your order.
We love special/custom orders! Unfortunately, we cannot accept any cancellations or returns unless we get authorization from the factory. If there is a defect or shipping error by a factory, we will accept its return for credit or replacement with factory approval.
Special orders must be paid in advance, except for customers with up-to-date open account status. Our normal freight policy may apply to some special orders. Consult with your sales associate when placing your order.
Prices are subject to change without notice. Backorders on stock material will be filled at the original price. Due to frequent manufacturer price adjustments, pricing is guaranteed only at the time an order is placed. Price quotes for special order or contract jobs are valid for up to 60 days or as noted on the quote.
To open a new account with Mayflower, please fill out our Customer Application (https://mfsales.com/resources/customer-application) online. The more complete the application, the faster the process will be accomplished. To satisfy any of your immediate needs, we can ship your order with payment by credit card, and our normal freight allowances will apply for in-stock products.
To open a new account with Mayflower, please fill out our Customer Application (click here) Please allow 3-5 days to process your application. If you need to place an order immediately you can do so via credit card, cash, check or ACH payment.
Products purchased from Mayflower may be returned within 90 days of purchase. Merchandise may be accepted for return if it is in its original condition, has intact packaging and has not been used or installed. Some items, such as keying supplies, service parts (components such as solenoids, springs, spring cages, bearings, etc.) and tools are not returnable and no returns can be accepted on special order products.
Electrical products are returnable subject to inspection and approval, but cannot be returned if power has been applied.
The manufacturer’s warranty time limits apply to products returned as defective, and will be accepted subject to their inspection and credit issuance. We will cover the freight costs to return defective material to the manufacturer from our location. Obsolete and discontinued items as well as products approaching the end of their warranty period are not returnable.
Products from stock that are purchased from Mayflower may be returned within 90 days of purchase with authorization & and an RGA number from your sales consultant. Material to be returned must be in its original condition, have intact packaging and has not been used or installed.
The manufacturer’s warranty time limits apply to products returned as defective, and will be accepted subject to their inspection and credit issuance. We will cover the freight costs to return defective material to the manufacturer from our location. Obsolete and discontinued items as well as products approaching the end of their warranty period are not returnable.
Any report of a shortage or hidden damage must be made within 10 days of receipt of your order. If a package arrives in an obviously distressed condition, you may refuse the shipment or sign for the package as damaged. If you refuse a shipment due to damage in transit, please contact us and we will duplicate your order if possible. If there is hidden damage, please contact your sales consultant as soon as possible.
All orders are subject to sales tax unless you have a valid tax resale or exempt certificate which must be supplied at the time of placing the order.